IT Professional · Baltimore, MD

AnkitPassi

Systems · QA · Automation · Business Analysis

IT professional with 5+ years of experience across systems administration, quality assurance, automation engineering, and technical operations. I build reliable systems, automate complexity, and bridge technical and business teams.

View Experience Get in Touch
Python · SQL
Agile · CI/CD
Career Snapshot
5+
Years Exp.
4
Employers
1K+
Users Supported
2
Degrees
🎓
M.S. IT · MBAUniversity of Maryland — In Progress
Systems AdministrationQA EngineeringPython AutomationCI/CD PipelinesAPI TestingAzure DevOpsAgile · ScrumSQL ValidationBusiness AnalysisActive DirectoryMake.com WorkflowsSelenium · JMeter Systems AdministrationQA EngineeringPython AutomationCI/CD PipelinesAPI TestingAzure DevOpsAgile · ScrumSQL ValidationBusiness AnalysisActive DirectoryMake.com WorkflowsSelenium · JMeter
Technical Expertise

What I Bring
to the Table

🖥️
Systems & Infrastructure
Windows ServerActive DirectoryO365 / SharePointOneDriveVPNIdentity MgmtNetworking
🧪
QA & Testing
Test PlanningFunctionalRegressionPerformanceLoad & StressUATManual & Auto
⚙️
Automation & Scripting
PythonPowerShellSeleniumJMeterLoadRunnerMake.comCI/CD
🔌
API & Data
PostmanRESTful APIsSQLData ValidationBackend TestingData Integrity
🛠️
Tools & Platforms
JiraConfluenceGitAzure DevOpsGrafanaAzure Chaos StudioShopify
🤝
Methodologies
Agile / ScrumSDLCDefect LifecycleChange MgmtIncident MgmtSLA Compliance
Core Competencies

Tool Proficiency

Python / Scripting90%
Jira / Confluence92%
Selenium / Test Automation88%
API Testing / Postman85%
SQL / Data Validation82%
Windows Server / AD87%
Azure DevOps / Cloud80%
PowerShell78%
Featured Work

Projects &
Initiatives

01
E-Commerce · Operations
Blooming Treasure — Full-Stack E-Commerce Platform
Built and operate a complete luxury flower shop platform from the ground up. Architected a multi-system environment integrating Shopify storefront, Hana POS, and third-party fulfillment APIs. Implemented Python and Make.com automation pipelines to eliminate manual order processing. Engineered subscription tiers and custom checkout flows with Stripe integration.
PythonMake.comShopifyStripe APIRESTful APIsHana POSWorkflow Automation
Platform Highlights
Systems Integrated4+
Automation Workflows10+
Manual Steps Eliminated~60%
Live Since2024
Status● Live
02
QA · Defense
CI/CD Integrated Test Framework — Leidos
Designed and implemented a comprehensive automated test framework for a public sector defense platform. Integrated into Azure DevOps CI/CD pipelines for continuous regression coverage across functional, performance, load, and resiliency dimensions, including fault injection via Azure Chaos Studio.
PythonPowerShellAzure DevOpsAzure Chaos StudioGrafanaSeleniumPostman
03
Infrastructure · Support
Enterprise IT Support Modernization — SSA
Provided Tier II/III IT support for 1,000+ state agency users. Systematically documented recurring incident patterns and contributed to knowledge base development, streamlining VPN and AD troubleshooting to reduce repeat ticket volume and improve SLA compliance.
Windows ServerActive DirectoryVPNTicketing SystemsSLA Management
Work History

Professional
Experience

Technical Operations Lead
Jan 2024 – Present
Blooming Treasure (E-Commerce) Woodlawn, MD
  • Administer multi-platform environment including POS, Shopify e-commerce, and integrated operational tools.
  • Built Python and Make.com automation workflows, reducing manual processes and improving system reliability.
  • Managed cross-platform integrations and data migrations, ensuring accuracy across order and fulfillment systems.
  • Troubleshoot hardware, software, and connectivity issues; maintain documentation and enforce security best practices.
Automation / Manual Tester
May 2021 – Sept 2024
Leidos (Public & Defense) Woodlawn, MD
  • Developed and executed test plans covering functional, performance, load, stress, and regression testing.
  • Built and maintained automated test frameworks in Python and PowerShell, integrated into CI/CD pipelines.
  • Performed API and backend testing using Postman and Selenium to validate data integrity across platforms.
  • Monitored cloud infrastructure via Azure and Grafana; identified and resolved performance bottlenecks.
  • Ran fault injection and resiliency testing using Azure Chaos Studio to support DR readiness.
  • Tracked defects and workload in Jira/Confluence; maintained runbooks in Agile/Scrum environment.
Help Desk Support
Jun 2020 – Apr 2021
Social Service Administration (Public Sector) Woodlawn, MD
  • Provided Tier II/III support for 1,000+ users; resolved system, access, and connectivity issues across Windows systems.
  • Managed tickets through ticketing system; maintained SLA compliance and documentation of recurring issues.
  • Troubleshot VPN, network, and AD account issues; supported remote connectivity and user access management.
QA Analyst
May 2018 – May 2020
American IT Resources (Healthcare) Bethesda, MD
  • Performed manual and automated testing using Selenium and JMeter; built regression suites for release validation.
  • Validated backend data using SQL; tracked and documented defects in Jira aligned with Agile/SDLC processes.
Academic Background

Education

M.S. Information Technology · MBA
University of Maryland, Global Campus
Dual Graduate Program · Baltimore, MD
In Progress — Dec 2026
B.S. Management Information Systems
University of Maryland, Global Campus
Undergraduate Degree · Baltimore, MD
Completed — Feb 2024
Get in Touch

Open to new opportunities in QA, IT Systems, and Business Analysis.

📱
Phone
(240) 751-7497
→
✉️
Email
ankitpassi422@gmail.com
→
💼
LinkedIn
linkedin.com/in/ankitpassi
→
🌸
Business
bloomingtreasure.com
→
Currently Available
Greater Baltimore Area · Open to Hybrid / Remote
Active job seeker — 2026

Targeting mid-level roles where technical depth meets business impact. I bring a rare blend of IT operations, QA discipline, and automation engineering.

  • QA Analyst / Engineer
  • Business Analyst
  • Systems Administrator
  • IT Operations Analyst
  • Data / Release Engineer